Privacy Policy

1. Who we are

Phoenix Immersive Limited (“Phoenix Immersive”, “we”, “us”) is the data controller for personal data collected through this website. We are registered in England and Wales under company number 14272704, with our registered office at 5th Floor, 36 St. James's Street, London, England, SW1A 1JD.

2. What personal data we collect

• Enquiry details - the name, email address, company name (optional) and message you submit through our contact form.
• Technical data - limited information generated when you visit the site, such as IP address, browser type and pages viewed, used to keep the site secure and working correctly.

We do not knowingly collect special category data, and we do not collect data from children.

3. How and why we use it

We use your enquiry details to respond to you and to discuss potential licensing, venue, brand or production opportunities. Our lawful bases under UK GDPR are:

• Legitimate interests - responding to business enquiries and operating a secure website.
• Consent - where you have chosen to send us a message or opted in to receive information from us.
• Legal obligation - where we must retain records for tax, accounting or regulatory purposes.

4. Sharing your data

We never sell your personal data. We share it only with service providers who help us operate this website and our email, and who process data on our instructions under appropriate contractual safeguards. Where data is transferred outside the UK, we rely on adequacy regulations or standard contractual clauses.

5. How long we keep it

Enquiry correspondence is kept for as long as needed to deal with your enquiry and any resulting relationship, and normally for no more than 24 months after our last contact, unless a longer period is required by law.

6. Your rights

Under UK GDPR you have the right to access your data; to have inaccurate data corrected; to have data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, please contact us. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies

Details of the cookies used on this site are set out in our Cookie Policy.

8. Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.